Frequently Asked Questions (FAQs)
Please find below the most common questions that our clients ask our team. If you do not see the answer you are looking for, please contact us via orders@powerhygiene.com or by calling our team on 0800 8560 460.
How secure is shopping with Power Hygiene?
Shopping with Power Hygiene is completely secure. We use Protx, a trusted third-party payment provider that protects your credit and debit card details with advanced encryption. Your payment information is processed through Protx’s secure servers, ensuring your data stays safe.
At Power Hygiene, we are committed to making every transaction 100% secure. In the unlikely event of unauthorised charges resulting from a purchase made on our website, you won’t be held responsible. Shop with confidence knowing your online safety is our priority.
What payment methods does Power Hygiene accept?
At Power Hygiene, we offer flexible payment options to suit your needs:
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METHOD 1: CREDIT CARD
We accept all major cards via SagePay, including Visa, Mastercard, Debit Card, Electron, Switch, and Delta.
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METHOD 2: BUSINESS CUSTOMERS – CREDIT ACCOUNTS
Approved business customers can open a credit account for added convenience. To apply, please contact our account applications team at 0800 8560 460.
How can I unsubscribe from Power Hygiene’s newsletter?
Unsubscribing from our newsletter is simple. Just send an email to orders@powerhygiene.com with the subject line “Unsubscribe”, and we’ll promptly remove your email from our mailing list. If you have any concerns or questions, our team is always happy to help.
Does Power Hygiene accept returns?
Yes, Power Hygiene accepts returns. However, certain terms and conditions apply. We recommend reviewing our Returns Policy for detailed information before sending your order back. If you have any questions, feel free to contact our customer support team for assistance.
What should I do if I can’t find a product on Power Hygiene’s online store?
If you can’t find a specific product on our website, please reach out to us at orders@powerhygiene.com or call us on 0800 8560 460. Our team will do their best to help you find what you’re looking for or suggest a suitable alternative.
What’s the difference between domestic and commercial cleaning products?
Domestic cleaning products are designed for everyday household use, while commercial cleaning products are often more concentrated and tailored for larger spaces or tougher cleaning tasks. Power Hygiene supplies both, ensuring you have the right solution for any cleaning challenge.
How can I apply for a trade account with Power Hygiene to access exclusive discounts and savings?
Applying for a trade account with Power Hygiene is simple. Business customers can contact our account applications team at 0800 8560 460 for guidance or apply online now. Once approved, you’ll gain access to exclusive trade pricing, bulk order discounts, and tailored support for your cleaning supply needs.